Ever since we started ApparelDot back in 2015, one thing’s been clear—our customers aren’t just numbers. Honestly, some of our best product ideas came from late-night emails with folks like you. Our founder, James, still replies to at least a handful of customer messages every week. Crazy, right? But that’s how we roll.
Look, we get it—most contact pages feel like talking to a brick wall. Not here. Last month alone, we redesigned our sweater collection based on three customer suggestions. Got a gripe? A brilliant idea? Or just want to chat about that one jacket you’re obsessed with? We’re all ears.
Here’s the thing—we’re not some faceless corporation. When you email us, your message goes straight to our customer experience team (who, by the way, sit about 10 feet from our design studio). Remember that viral TikTok about our reversible hoodies? That started as a customer’s offhand comment about wanting "two looks in one."
P.S. If you’re reaching out about an order, include your order #—it helps us pull up your details faster. But no stress if you forgot; we’ll track it down either way.
We could’ve put up one of those automated contact forms, but where’s the fun in that? Instead, try this: next time you email us, ask about Bruce—our office corgi who "supervises" packaging. About 60% of our replies include bonus dog photos. Just saying.
ApparelDot Holdings | Making fashion personal since 2015
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